The consequences of governmental reform are not always intended. In this book, Suzanne J. Piotrowski examines how federal management reforms associated with the National Performance Review have affected, and are still affecting, implementation of the Freedom of Information Act. The intersection of the New Public Management movement and the implementation of the U.S. federal government’s transparency policy is, she argues, a clear example of unforeseen outcomes. Particular attention is paid to performance management, customer service, and contracting out initiatives, as well as to unintended consequences and their future implications for public administration scholars, practitioners, and reformers.
Table of Content
Acknowledgments
Introduction
1. Sunlight Is the Best Disinfectant
2. Two Governmental Narratives Juxtaposed
3. The Impact of Performance Management
4. The Impact of Customer Service and Employee Empowerment
5. The Impact of Contracting
6. Analysis
Appendix
Research Design
Notes
Works Cited
Index
About the author
Suzanne J. Piotrowski is Assistant Professor of Public Affairs and Administration at Rutgers University.
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