Consumer Voice and Choice in Long-Term Care

Suzanne R. Kunkel

Suzanne R. Kunkel
Consumer Voice and Choice in Long-Term Care [PDF ebook]

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IMPROVE LONG-TERM CARE WITH NEW CUSTOMER PARTICIPATION METHODS

Providing clear guidance on how to apply new customer satisfaction models to the quality of long-term care, this collection reviews how consumers contribute to, and assist in, the management of their own long-term care. The latest issues and ideas are provided for the following aspects of research and management:

Development and Planning Strategies

Consumer Satisfaction Measurement Models

Consumer Satisfaction and Quality Improvement Models

Development of Case Management Guidelines

From reviewing the important factors and challenges that influence consumer choice to exploring the approaches required to evaluate needs, preferences, and perspectives, this new and valuable resource is a must-have reference for the improvement of long-term care in both the institutional and community settings.

€79.99

Table of Content

Contributors

Acknowledgements

Introduction

Part I: Consumer Choice

Older Consumers and Decision Making: A Look at Family Caregivers and Care Receivers, Carol J. Whitlatch

Choice and the Institutionalized Elderly, Susan C. Reinhard, Sandra Howell White, & Winifred Quinn

History of and Lessons from the Cash and Counseling Demonstration and Evaluation, Kevin J. Mahoney & Kristin Simone

A Description of Racial/Ethnic Differences Regarding Consumer Directed Community Long-Term Care, Mark Sciegaj

Case Managers’ Perspectives on Consumer Direction, Suzanne R. Kunkel & Ian M. Nelson

Integrating Occupational Health and Safety into the United States’ Personal Assistance Services Workforce Research Agenda, Teresa Scherzer, Susan Chapman, & Robert Newcomer

Backs to the Future: The Challenge of Individual Long-Term Care Planning, Kathryn B. Mc Grew

Part II: Consumer Voice

Capturing the Voice of Consumers in Long-Term Care: If You Ask Them They Will Tell, Robert A. Applebaum, Gwen C. Uman, & Jane K. Straker

Caregiver as Consumer: Perspectives on Quality, Suzanne R. Kunkel, Kathy B. Mc Grew, Robert A. Applebaum, & Shawn L. Davis

The Consumer/Provider Relationship as Care Quality Mediator, Barbara Bowers, Sarah L. Esmond, Sally Norton, & Elizabeth Holloway

Resident Satisfaction with Independent Living Facilities in Continuing Care Retirement Communities, Farida K. Ejaz, Dorothy Schur, & Kathleen Fox

Part III: Policy Issues and Moral & Legal Challenges

Common or Uncommon Agendas: Consumer Direction in the Aging and Disability Movements, Robyn I. Stone

Scrutinizing Familial Care in Consumer-Directed Long-Term Care Programs: Implications for Theory and Research, Chris Wellin

Gifts or Poison? The Cultural Context of Using Public Funds to Pay Family Caregivers, Lisa Groger

Response to Quality: Differing Definitions, Elias S. Cohen

When Consumer Direction Fails: Assigning Legal and Ethical Responsibility in Worst Case Situations, Marshall B. Kapp

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Language English ● Format PDF ● Pages 288 ● ISBN 9780826100009 ● File size 1.5 MB ● Editor Valerie Wellin ● Publisher Springer Publishing Company ● Published 2006 ● Edition 1 ● Downloadable 24 months ● Currency EUR ● ID 5846949 ● Copy protection Adobe DRM

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