Abdur Chowdhury & Gregor Hochmuth 
Twitter and the Micro-Messaging Revolution: Communication, Connections, and Immediacy–140 Characters at a Time [PDF ebook] 
Communication, Connections, and Immediacy–140 Characters at a Time

Twitter and other micro-messaging services are catching fire as people realize these lightweight applications can be powerful tools to communicate, connect, and learn. With its potent mix of simplicity, utility, mobility, and sheer human appeal, micro-messaging is poised to become a major communications platform. This new O’Reilly Radar report reveals:- Best practices for micro-messaging in business- Pitfalls to avoid in this instant, very public medium- New methods for customer service and quick market research- How micro-messaging can help you reduce email and eliminateunproductive meetings With Twitter and the Micro-Messaging Revolution, you can master this new channel and harness the powerful forces of fast information, ambient awareness, and the attention economy.