Arno R. (Vrije Universiteit, Amsterdam) Lodder & John (Victoria University of Technology, Melbourne) Zeleznikow 
Enhanced Dispute Resolution Through the Use of Information Technology [PDF ebook] 

Alternative dispute resolution has now supplanted litigation as the principal method of dispute resolution. This overview of dispute resolution addresses practical developments in areas such as family law, plea bargaining, industrial relations and torts. The authors elaborate on the necessary legal safeguards that should be taken into account when developing technology-enhanced dispute resolution and explore a wide range of potential applications for new information technologies in dispute resolution.