Introduction.
PART I: The Art and Science of Management.
CHAPTER 1. What Managers Do.
CHAPTER 2. The Challenge of Change.
PART II: Leadership: The People Thing.
CHAPTER 3. Hiring and Retaining the Very Best People.
CHAPTER 4. Motivating Employees.
CHAPTER 5. Coaching and Development.
CHAPTER 6. Mentoring Employees.
Part III: Execution: Getting the Job Done.
CHAPTER 7. Setting Goals.
CHAPTER 8. Using Delegation to Your Advantage.
CHAPTER 9. Monitoring Employee Performance.
CHAPTER 10. Building Employee Accountability.
PART IV: Building High-Performance Organizations.
CHAPTER 11. Improving Communication.
CHAPTER 12. Working with Teams.
CHAPTER 13. Making Meetings More Effective.
PART V: Management Challenges.
CHAPTER 14. Discipline and Corrective Action.
CHAPTER 15. Terminating Employees.
CHAPTER 16. Ethics and Office Politics.
Epilogue.
Index.

BOB NELSON is founder and President of Nelson Motivation, Inc., an
innovative management training and consulting firm headquartered in
San Diego. He is an internationally recognized expert in the areas
of management, motivation, and empowerment; recognition and
rewards; performance and productivity enhancement; and leadership.
PETER ECONOMY is Associate Editor of Leader to Leader, the
award-winning publication of the Peter F. Drucker Foundation.
Nelson and Economy are also the authors (with Ken Blanchard) of
Managing For Dummies.