Janelle Barlow & Victoria Holtz 
A Complaint Is a Gift Workbook [EPUB ebook] 
101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty

Stöd

Based on the bestselling
A Complaint Is a Gift
(over 275, 000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.
A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.
Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow’s updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks.
A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.

€21.99
Betalningsmetoder

Om författaren

Victoria Holtz is CEO of Moveminds Latin America. For more than twenty-five years, she has directed consulting projects a a senior consultant and has delivered conferences and workshops for more than 35, 000 people. She is the author of Branded Customer Service.

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Språk Engelska ● Formatera EPUB ● Sidor 256 ● ISBN 9781523002993 ● Filstorlek 2.0 MB ● Utgivare Berrett-Koehler Publishers ● Stad Oakland ● Land US ● Publicerad 2022 ● Utgåva 1 ● Nedladdningsbara 24 månader ● Valuta EUR ● ID 8345151 ● Kopieringsskydd Adobe DRM
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