Jean Pain 
Not Just Talking : Conversational Analysis, Harvey Sacks’ Gift to Therapy [PDF ebook] 
Conversational Analysis, Harvey Sacks’ Gift to Therapy

Good relationships depend, above all, on our skills in conversation. Harvey Sacks’ method, Conversational Analysis, was the springboard for Jean Pain’s research into psychotherapy as a social activity that depends for its success on the quality of the therapeutic dialogue. She wrote this book not only for therapists, but for all those who do not understand what psychotherapy is for and are curious to know how it works. Jean Pain offers us new tools for all kinds of conversation to work for, rather than against, us.