Having the basic skills of communication – speaking and listening effectively – are fine until youremember that in any communication there are at least two people involved.The problem is that, no matter how well you express yourself, there is no guarantee that the other person wants to listen. Similarly, no matter how willing you are to listen, it is very difficult to remain focused if the person speaking says things in a confrontational way.The attitude of the other person can dramatically affect your communication with them. This book takes a look at how to recognise different attitudes and approaches and take action to ensure that you still end up with a really productive outcome.The much-maligned art of assertiveness will also be examined to ensure that you can establish your point of view without straying into aggressive behaviour or letting someone push you into submission.Some people have problems – and when they do, they stop communicating in a reasonable manner. How can you ensure that even these communications come to a satisfactory conclusion for both parties?Communicating for Results 4This book will give you some guidance on how to achieve this.Having the basic skills of communication – speaking and listening effectively – are fine until youremember that in any communication there are at least two people involved.The problem is that, no matter how well you express yourself, there is no guarantee that the other person wants to listen. Similarly, no matter how willing you are to listen, it is very difficult to remain focused if the person speaking says things in a confrontational way.The attitude of the other person can dramatically affect your communication with them. This book takes a look at how to recognise different attitudes and approaches and take action to ensure that you still end up with a really productive outcome.The much-maligned art of assertiveness will also be examined to ensure that you can establish your point of view without straying into aggressive behaviour or letting someone push you into submission.Some people have problems – and when they do, they stop communicating in a reasonable manner. How can you ensure that even these communications come to a satisfactory conclusion for both parties?Communicating for Results 4This book will give you some guidance on how to achieve this.
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