List of Tables List of Figures Acknowledgements Notes on Contributors Introduction The Emerging IT Outsourcing Landscape; L.Willcocks & M.Lacity PART I: THE OUTSOURCING LANDSCAPE Mapping the IT Outsourcing Landscape: Review and Future Directions; M.Lacity , S.Khan , A.Yan & L.Willcocks Theory In Outsourcing: The New Challenge; M.Lacity , S.Khan & L.Willcocks PART II: SIX THEMES AND NEW DIRECTIONS Innovation – Step Change in Outsourcing: Towards Collaborative Innovation; E.Whitley & L.Willcocks Projects Managing Escalation in IT Outsourcing; D.Kovasznai & L.Willcocks Offshoring Cross Cultural Strategies; P.Abbott , Y.Q.Zheng , R.Dhu & L.Willcocks Onshoring What About Rural Outsourcing? M.Lacity , J.Rottman & S.Khan Capabilities The Neglected Role of Middle Management in Outsourcing and Offshoring; L.Willcocks & C.Griffiths Cloud On The Landscape – Promises and Challenges; W.Venters , E.Whitley , L.Willcocks & J.Hindle Index

PAMELA ABBOTT Lecturer at Brunel University, London, UK RONG DU Professor at the School of Economics and Management, Xidian University, Xi’an, China CATHERINE GRIFFITHS Co-founder and Business Development Manager of the Outsourcing Unit at the London School of Economics and Political Science, UK JOHN HINDLE Outsourcing Marketing Lead at Accenture (Global) SHAJI KHAN Doctoral Candidate of Business Administration with Information Systems (IS) emphasis at the College of Business, University of Missouri, St. Louis, USA DOROTTYA KOVASZNAI pursued a BA and MSc in Economics at the Corvinus University of Budapest, Hungary JOSEPH ROTTMAN Director of the International Business Institute, an Associate Professor of Information Systems and a Research Fellow in the Center for International Studies at the University of Missouri, St. Louis, USA WILL VENTERS Member of faculty within the Information Systems and Innovation Group, part of the Department of Management at the London School of Economics and Political Science, UK EDGAR WHITLEY Reader in Information Systems in the Information Systems and Innovation Group at the London School of Economics, UK AIHUA YAN Doctoral student in Information Systems at the University of Missouri, St. Louis, USA YING QIN ZHENG Lecturer at the School of Management, Royal Holloway University of London, UK