Manfred Bruhn & Heribert Meffert 
Handbuch Dienstleistungsmanagement [PDF ebook] 
Von der strategischen Konzeption zur praktischen Umsetzung

The shift from in-person to online health services has now become a driving force in delivering efficient healthcare, especially in developing countries where this need is imperative. The Online Heal …

The field of Human Resource Development (HRD) has grown in prominence as an independent discipline from its roots in both management and education since the 1980s. There has been continual debate abo …

Benefits realization management (BRM) is a key part of governance, because it supports the strategic creation of value and provides the correct level of prioritization and executive support to the co …

This book explores and analyzes cooperative management and provides insight into how Korea’s consumer cooperatives have evolved and been managed. It focuses on Korea’s consumer cooperative management …

The bond market is a key securities market and emerging economies present exciting, new investment opportunities. This timely book provides insights into these emerging bond markets through empirical …

This book examines the application of fish community characteristics to evaluate the sustainability and biological integrity of freshwaters. Topics include perspectives on use of fish communities as …

Book of the Month Award—Industrial Engineering Magazine Whatever your business, getting the work done on time can make or break your organization. The faster the world moves, the more this becomes …

This book is a fully up to date study of the major issues facing forest conservation and the forestry industry, which considers developments at local, national and global levels. Environmental and de …

In the aftermath of the economic crisis of 2008 it is important to ask what ethics has to say to the many stakeholders in the U.S. economy. The crisis in the financial industry, precipitated by the b …

In order to alleviate poverty, people-oriented projects (those dealing with activities such as institutional development, health, family planning, education, and rural development) must be well-targe …