Discover how to take your business to the next level with the power of My Business Excellence®
Are you the CEO of a small to medium enterprise? Do you want to take your business to the next level? Looking for a powerful, proven, and step-by-step approach for creating positive, lasting change and executing strategy for business excellence?
So many small to medium enterprises (SMEs) struggle to get consistent growth. Their business models are reactive, and their CEOs and leaders are in a constant struggle to try and keep the ball rolling – resulting in poor performance, long hours, and running on a figurative treadmill.
But now, join Dr Mark Rehn and Mark James as they present a profound and proven plan for creating consistent growth, implementing effective improvement initiatives, and taking your business to the next level. With practical, step-by-step guidance, this book reveals the fundamentals of SME success and the underlying mechanisms which can mean the difference between success and failure.
Inside this book, you’ll discover:
- Why it’s Not What You do that Matters, But How You do it
- What it Means to Create Business Excellence
- How the My Business Excellence® Approach Can Revolutionize Your Business
- A Holistic, Practical Approach for Integrated Improvement Initiatives
- How to Develop and Use Your 1-Page Process Model and 1-Page Strategic Plan
- A Simple and Highly-Effective Planning Methodology
- Setting Your Objectives, Creating Change, and Growing Your Business
- The Four Powerful Implementation Phases for My Business Excellence®
- And More…
With step-by-step instructions, a wealth of valuable implementation advice, and real-life case studies, this book is perfect for any CEO, Business Owner or Leader looking to reap the immense rewards of a proven management system.
Implement your strategy, grow your business, and start achieving business excellence today!
Innehållsförteckning
FOREWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Is the MBE Approach for You?
Why listen to us?
What’s in the book?
PART 1: WHY MY BUSINESS EXCELLENCE®? . . 9
A Little History
What It Means to Become Excellent
Business Excellence
The Capability Assessment Matrix
Four Common Reasons for Getting Started
The Business Excellence Comparison Matrix
Problems with International Frameworks for Business Excellence
SMEs are different
Cost of Inaction
Cost of Poor Quality (COPQ)
Qualitative Benefits of Action
Quantitative Benefits of Action—The Financial Net Benefits
Are You Ready?
PART 2: WHAT IS MY BUSINESS EXCELLENCE®? . . . . . . 53
Origin of the MBE Reference Framework
1-page MBE Reference Framework
Overview of the Five Prerequisites
1-page Integration Blueprint for Business Excellence
Power of Graphical Imagery
1-page Process Model
1-page Strategic Plan
PART 3: IMPLEMENTING MY BUSINESS EXCELLENCE® 105
Overview of the Four Implementation Phases
FOUNDATION Phase 1 (3 months)
LAUNCH Phase 2 (9 months)
GROWTH Phase 3 (Year 2)
CONSOLIDATION Phase 4 (ongoing beyond Year 2)
Three Types of Projects
Common Planning Methodology for Both FPI and BPR Projects
Leveraging Knowledge through a Graphical QMS
Project Management Software
Tracking Net Benefits of Completed FPI and BPR Projects Over Time
AFTERWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
10-49 Full-Time Employees (Small Enterprise)
50-500 Full-Time Employees (Medium Enterprise)
Taking Your People with You
Case Study: Intrepid Travel and Intrepid Group
Maintaining Momentum
Celebration
Where to from here?
References
APPENDIX A: Further Resources . . . . . . . . . . . . . . . . 169
APPENDIX B: Examples of 1-page Process Models . 178
APPENDIX C: Examples of 1-page Strategic Plans . 182
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