This book gives managers and consultants practical guidance on how
to build organizations that are structured around effective
teamworking.
* * This text focuses on how to build organizations that are
structured around teams.
* Ideal for managers or consultants who are introducing
team-based working into organizations.
* Examines the psychological and social processes that can
facilitate or obstruct successful teamwork.
* Each chapter contains aims, activities, support materials and
tools.
* Support materials can also be downloaded from an accompanying
website.
* Based on evidence gathered by the authors over 20 years of
practical management experience, research in organizations, and
consultancy.
Innehållsförteckning
Acknowledgements.
1. Introduction.
2. Deciding on Team-Based Working (TBW):.
Developing an Understanding of Team-based Working.
Forming an Implementation Steering Group.
Diagnosing the Organization.
Designing an Implementation Process.
3. Developing Support Systems:.
Human Resource Management.
Appraisal and Performance Review Systems.
Reward Systems.
Recruitment and Selection Systems.
Education and Training Systems.
Communication Systems.
Team-process Support Systems.
Feedback Systems.
Inter-team Processes.
4. Team Leader and Team Member Selection:.
Implementation Steering Group Planning.
Defining Appropriate Criteria for the Selection of Team
Leaders.
Team Leader Training.
Setting up Action Learning Sets for Team Leaders.
Selecting Team Members.
5. Developing Effective Teams:.
Team Tasks, Visions and Objectives.
Team Participation.
Quality of Decision Making.
Support for Innovation.
Team Conflict Resolution.
6. Reviewing and Sustaining Team Effectiveness:.
Steps in Designing an Effective Evaluation System.
Sustaining and Improving Performance: Encouraging
Reflexivity.
7. Organization-Level Assessment:.
Goal Achievement or Financial Performance.
Customer or Service Receiver Perspectives.
Business Processes or Internal Efficiency.
Innovation.
Inter-group Relations.
Relationships Between Teams and Organizations.
Beyond Team-based Organizing.
Index.
Om författaren
Michael A. West is Professor of Organizational Psychology and Director of Research at Aston Business School, Aston University.Lynn Markiewicz is Director of Aston Organization Development Ltd, a consultancy specializing in the effective application of research findings to improve organizational performance and employee well-being.
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