Philippa Thomas & Debra Paul 
The Human Touch [EPUB ebook] 
Personal skills for professional success

Stöd

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

€32.99
Betalningsmetoder

Innehållsförteckning

List of figures and tables
Authors
Foreword
Acknowledgements
Abbreviations
1 THE IMPORTANCE OF PERSONAL SKILLS
2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS
3 TEAM WORKING
4 NEGOTIATION AND CONFLICT
5 LEADERSHIP
6 INFLUENCING
7 WRITTEN COMMUNICATION
8 PRESENTATION SKILLS
9 COMMERCIAL AWARENESS
10 COACHING
11 MANAGING EXPECTATIONS
12 FACILITATION
13 CREATIVE PROBLEM SOLVING
Index

Om författaren

Philippa Thomas is Director of The Celyn Group and has specialised in learning and development for twenty years. Debra Paul and James Cadle, both of Assist Knowledge Development Ltd, are the authors of the bestselling BCS publications Business Analysis and Business Analysis Techniques.

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Språk Engelska ● Formatera EPUB ● Sidor 256 ● ISBN 9781780171388 ● Filstorlek 10.7 MB ● Utgivare NBN International – BCS Learning & Development Limited ● Stad Swindon ● Land GB ● Publicerad 2012 ● Nedladdningsbara 24 månader ● Valuta EUR ● ID 2605338 ● Kopieringsskydd Adobe DRM
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