Frances Frei is UPS Foundation Professor of Service Management at Harvard Business School, where she developed the school’s successful Managing Service Operations course. Anne Morriss is the Managing Director of the Concire Leadership Institute, a consulting firm that helps leaders to surface and remove performance barriers.
5 หนังสืออิเล็กทรอนิกส์โดย Anne Morriss
Frances Frei & Anne Morriss: Uncommon Service
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it ta …
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Frances Frei & Anne Morriss: Unleashed
‘Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses) Frei and Morriss.’— …
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€28.99
Harvard Business Review & Frances X. Frei: HBR’s 10 Must Reads 2022: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article ‘Begin with Trust’ by Frances X. Frei and Anne Morriss)
A year’s worth of management wisdom, all in one place. We’ve reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up-to-date on the most cutting- …
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€24.99
Harvard Business Review & Frances X. Frei: HBR’s 10 Must Reads on Trust
Business success begins with trust. Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn t …
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Frances Frei & Anne Morriss: Move Fast and Fix Things
Bestselling authors and cohosts of the TED podcast Fixable, Frances Frei and Anne Morriss reinvent the playbook for how to lead change—with a radical approach that moves fast, builds trust, and accel …
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