1 หนังสืออิเล็กทรอนิกส์โดย Annelies van der Veen
Annelies van der Veen & Jan van Bon: Capacity Management – A Practitioner Guide
Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Manage …
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