The first practical guide to a revolutionary Web-based frontoffice technology A bold new Web paradigm in-the-making, desktop hosting empowersvirtually anyone to control Web communications from their personalcomputer. The fully-automated communication services offered bydesktop hosting provide companies with a powerful new tool to helpdrive sales, increase customer satisfaction, and guarantee 24/7availability. Written by a principal at one of the major playersdefining the desktop hosting market, this book supplies technicaland non-technical readers with a practical introduction to anexciting new technology. Readers learn how to use desktop hostingtools and get valuable pointers on how to implement an array ofdesktop hosting solutions.CD-ROM contains full, unrestricted versions of Web Clerk and Commerce Expert, along with 150 Quick Time training clips.
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Acknowledgments.Introduction.PART I: WHY DESKTOP HOSTING?Put the Point of Communications at the Point of Action.Principles of Desktop Hosting.Planning to Win.Setting Up a Desktop Hosting Solution.PART II: HOW DESKTOP HOSTING WORKS.Getting a Project Funded, Keeping It Funded.How to Manage and Adapt.Case Studies.PART THREE: GETTING STARTED WITH THE PROGRAMS.Using the Tools.Glossary.Appendix.Index.
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BILL JAMES is founder and CEO of JITCorp., a software company that develops desktop hosting solutions for business-to-business and business-to-consumer transactions. He has implented desktop hosting solutions for the wine industry, the pizza delivery industry, and corporations such as Best Buy. James is also the founder of Applied Statistics Inc. He is a frequent presenter on the technology to major corporations, including Sprint and the Garnter Group.
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