D. H. Stamatis 
Quality Assurance [PDF ebook] 
Applying Methodologies for Launching New Products, Services, and Customer Satisfaction

Although regularly introducing new products or services is the lifeblood of most industries, bringing them to market can be fraught with peril. Timing, cost, and quality all play important roles in a successful product launch and avoiding expensive- often in more than just dollars- recalls and redesigns. Quality Assurance: Applying Methodologies fo