Consulting in Complex and Changing Times
Organizations face challenges today that are too messy and complicated for consultants to simply play doctor: run a few tests, offer a neat diagnosis of the “problem, ” and recommend a solution. Edgar Schein argues that consultants have to jettison the old idea of professional distance and work with their clients in a more personal way, emphasizing authentic openness, curiosity, and humility. Schein draws deeply on his own decades of experience, offering over two dozen case studies that illuminate each stage of this humble consulting process. Just as he did with
Process Consultation
nearly fifty years ago, Schein has once again revolutionized the field, enabling consultants to be more genuinely helpful and vastly more effective.
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Contents
1. I Am the consultant and I Don’t Know What to Do!
2. What Is New in Humble Consulting?
3. The Need for a Trusting and Open Level Two Relationship
4. Humble Consulting Begins with the First Conversation
5. Personalization: Enhancing the Level Two Relationship
6. The Humble Consulting Focus on Process
7. The New Kinds of Adaptive Moves
Concluding Comments: Some Final Thoughts on How to Be Really Helpful
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Edgar H. Schein is the Society of Sloan Fellows Professor of Management Emeritus at the MIT Sloan School of Management. He is the author of numerous bestselling books including the recent Humble Inquiry.
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