Eli Schragenheim 
Management Dilemmas [PDF ebook] 
The Theory of Constraints Approach to Problem Identification and Solutions

An incredible ability awaits managers who practice Theory of Constraints (TOC) techniques: they can take a problem, look beyond the less important details, and directly identify the source of trouble. They’ve been known to promptly resolve perplexing matters – while the uninformed remain stuck.So many more managers could gain the benefit of TOC thi