Human Resource Management in Public Service: Paradoxes, Processes, and Problems Fourth Edition offers provocative and thorough coverage of the complex issues of management in the public sector, from both employee and managerial viewpoints. It discusses the issues, explains how they arise, and suggests what can be done about them. It continues to offer paradoxical perspectives about the inherent challenges as well as the unique political and legal context of the public sector management within which they take place. The book covers all of the stages of the employment process, including recruitment, selection, training, legal rights and responsibilities, compensation, and appraisal. Grounded in real public service experiences, the book emphasizes hands-on skill building and problem solving.
สารบัญ
Preface
Acknowledgments
Introduction
PART I: CONTEXT AND CHALLENGES
1. The Public Service Heritage: Context, Continuity, and Change
A Day in the Life of Maria Hernandez
The Structure and Role of Human Resource Departments
A Dynamic Environment and Key Principles
Historical and Institutional Context
Reforming Government in the Clinton, Bush and Obama Years
Values, Ethics, and Management
Summary and Conclusion
Key Terms
Exercises
Notes
References
2. Legal Rights and Responsibilities: Laws Governing the Workplace
The Foundations of Employment Law
The Employment Relationship
Balancing Employer, Employee, and Societal Interests
Privacy Issues
Preemployment Investigations: Truth, Personality, Health, Credit, and Criminal Records
Discrimination
Summary and Conclusion
Key Terms
Exercises
Notes
References
PART II. PROCESSES AND SKILLS: FROM START TO FINISH
3. Recruitment: From Passive Posting to Social Media Networking
Factors in Recruitment: Employer and Applicant Perspectives
Recruitment Steps
Planning and Approval
Position Announcements
Recruitment Strategies
Enhancing Recruitment Prospects: The Seeker’s Perspective
Summary and Conclusion
Key Terms
Exercises
Notes
References
4. Selection: From Civil Service Commissions to Decentralized Decision Making
The Basis and Origins of Selection
Criteria in Selecting Selection Tests
Selection: Four Screening Phases
Initial Reviewing and Testing
Interviewing and Reference Checks: Narrowing the Pool
General Considerations for Those Conducting Interviews
Unstructured Interview After or in Addition to Structured Interviews
Choosing and Negotiation
Postoffer and Hiring Issues
Summary and Conclusion
Key Terms
Exercises
Appendix: The Professional Commitment Statement for Job Seekers
Notes
References
5. Position Management: Judicious Plan or Jigsaw Puzzle?
Three Types of Personnel Strategies
The Origins of Position Classification and Management
Job Design and Job Analysis
Job and Position Descriptions
From Jobs to Job Systems
Summary and Conclusion
Key Terms
Exercises
Appendix: Comparison of a Job and Position Description
Notes
References
6. Motivation: Possible, Probable, or Impossible?
Theories of Motivation: Pull, Push, or Drive
Human Resource Management and the Climate for Motivation: Laying the Foundation
Tools of Motivation
Summary and Conclusion
Key Terms
Exercises
Note
References
7. Compensation: Vital, Visible, and Vicious
Equity Theory
Determination
Philosophy
The Great Pay Debate
Pay Systems
Labor Market Forces: External Competition
Job Content: Internal Consistency
Personal Allocation: Individual Contribution
Implications
Summary and Conclusion
Key Terms
Exercises
Appendix: Compensation for Graduate Degrees in Public Affairs and Administration
Notes
References
8. Employee-Friendly Policies: Fashionable, Flexible, and Fickle
Workforce and Workplace Trends
Family/Work Programs
Health, Safety, and Wellness Programs
Flexible Work Arrangements
Traditional Benefits: Not-So-Employee-Friendly Trends
Implementation, Assessment, and Evaluation
Avoiding and Coping With Hostility at Work
Best Places to Work
Summary and Conclusion
Key Terms
Exercises
Appendix A: Questions for Employees and Employers Regarding Telecommuting Arrangements
Appendix B: Some Questions to Answer When Considering Implementation of Employee-Friendly Policies
Appendix C: Family-Friendly Policies
Notes
References
9. Training, Learning, and Development
General Principles of Learning
Training Strategies
Organizational Learning Strategies
Application: Ethics Training
Summary and Conclusion
Key Terms
Exercises
Appendix: Needs Assessment and Evaluation for Training
Notes
References
10. Appraisal: A Process in Search of a Technique
Evolution
Types of Appraisal
Raters
Rating Errors
Improving the Process
Disciplinary Systems
Summary and Conclusion
Key Terms
Exercises
Notes
References
11. Unions and the Government: Protectors, Partners, and Punishers
Differing Views of Unions
Paradoxes and Contradictions
Trends and Variations
Summary and Conclusion
Key Terms
Exercises
Appendix A: Tips for Managers When Dealing With Unions
Appendix B: Tips for Unions When Dealing With Managers
Notes
References
12. Collective Bargaining: Structures, Strategies, and Skills
Structure, Representation, and Collective Bargaining
Strategies and Skills
Hostility Versus Harmony
Summary and Conclusion
Key Terms
Exercises
Appendix A: Bargaining Checklist and Observation Sheet
Appendix B: Mock Disciplinary Appeal Board Hearing
Notes
References
Conclusion: The Future as Opportunity, Not Destiny
New Technologies and Human Competencies
Taking Indvidual Responsibility for Paradoxes
Public Service as a Calling
The Years Ahead
Envoi: ‘Dream While Awake’
Exercises
References
Glossary
Author Index
Subject Index
About the Authors
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