James M. Kouzes & Barry Z. Posner 
Encouraging The Heart Workbook [EPUB ebook] 

Getting things done in today’s workplace is hard work. Employees become exhausted, frustrated, and sometimes entirely disenchanted-and often, they are tempted to simply give up. But the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings by encouraging the hearts of their team members. This workbook, based on the model presented in the bestselling book Encouraging the Heart, guides readers through seven essentials of encouraging the heart: set clear standards, expect the best, pay attention, personalize recognition, tell the story, celebrate together, and set the example. The authors also provide a 21-question self-assessment to help leaders determine how they are doing and where they should focus their development efforts.

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Introduction.

1 How to Use This Workbook.

2 The Seven Essentials of Encouraging the Heart.

3 Set Clear Standards.

4 Expect the Best.

5 Pay Attention.

6 Personalize Recognition.

7 Tell the Story.

8 Celebrate Together.

9 Set the Example.

10 Moving Forward.

Appendix: Ideas for Encouraging the Heart.

Notes.

Acknowledgments.

About the Authors.

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Jim Kouzes and Barry Posner are authors of the award-winning and best-selling books, The Leadership Challenge, A Leader’s Legacy, Encouraging the Heart, and Credibility as well as the widely used Leadership Practices Inventory (LPI). The launch of LPI Online, combined with their other publications, truly make them the most trusted source on becoming a better leader.