Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world’s leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of Business Process Management such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.
สารบัญ
Strategic Alignment.- Delivering Business Strategy Through Process Management.- Management of Process Excellence.- Process Capital as Strategic Success Factor: The Lufthansa Example.- Process Classification Frameworks.- Taxonomy of Business Process Management Approaches.- Process Performance Management.- Business Process Analytics.- Managing Regulatory Compliance in Business Processes.- Prioritizing Process Improvement: An Example from the Australian Financial Services Sector.- Governance.- Business Process Governance.- Business Process Management Governance.- The Process of Business Process Management.- The Service Portfolio of a BPM Center of Excellence.- BPM Center of Excellence: The Case of a Brazilian Company.- Business Process Standardization.- BPO through the BPM Lens: A Case Study.- Toward a Global Process Management System: The Thyssen Krupp Presta Case.- Business Process Maturity in Public Administrations.- People and Culture.- Expertise in Business Process Management.- Business Process Management Curriculum.- Dealing with Human-Driven Processes.- Knowledge Engineering in Business Process Management.- Cultural Change in Process Management.- Managing Creativity-intensive Processes: Learning from Film and Visual Effects Production.- Global Processes and Data: The Culture Journey at Hilti Corporation.- An Organizational Approach to BPM: The Experience of an Australian Transport Provider.
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