ผู้เขียน: Joan Goldsmith

Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the Center for Dispute Resolution and is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations. Joan Goldsmith, Doctor of Humane Letters, has been an organizational consultant and educator for more than thirty years, specializing in leadership, development, organizational change, conflict resolution, and team building. Cloke is the author of Mediating Dangerously, and Kenneth Cloke and Joan Goldsmith are the authors of Resolving Personal and Organizational Conflicts, The Art of Waking People Up, and The End of Management.