Keith Appleyard & Nancy Appleyard 
Communicating with Learners in the Lifelong Learning Sector [PDF ebook] 

Communication is a key theme of the QTLS Standards. This accessible book helps readers to understand the theories and principles that underpin effective communication and apply this theory to improve their communication with learners, colleagues and others in professional life. It examines the environment of educational settings and looks at how individuals themselves communicate with the sector. It gives detailed advice on communication skills and promoting a supporting learning environment. It goes on to include notes on communicating for specific teaching situations, inclusion and working with colleagues. Finally, it covers resources for communication and their adaptation for different situations.