So you’ve been asked to lead a quality control initiative? Or
maybe you’ve been assigned to a quality team. Perhaps
you’re a CEO whose main concern is to make your company
faster, more efficient, and less expensive. Whatever your role is,
quality control is a critical concept in every industry and
profession.
Quality Control For Dummies is the straightforward, easy
guide to improving your company’s quality. It covers all of
today’s available options and provides expert techniques for
introducing quality methods to your company, collecting data,
designing quality processes, and more. This hands-on guide gives
you all the tools you’ll ever need to enhance your
company’s quality, including:
* Understanding the importance of quality standards
* Putting fundamental quality control methods to use
* Listening to your customer about quality issues
* Whipping quality control into shape with Lean
* Working with value stream mapping
* Focusing on the 5S method
* Supplement a process with Kanban
* Fixing tough problems with Six Sigma
* Using QFD to win customers over
* Improving you company with TOC
This invaluable reference is written from an unbiased viewpoint,
giving you all the facts about each theory with no fuzzy coverings.
It also includes steps for incorporating quality into a new product
and Web sites packed with quality control tips and techniques. With
Quality Control For Dummies, you’ll be able to speed
up production, eliminate waste, and save money!
สารบัญ
Introduction 1
Part I: Understanding the Basics of Quality Control 7
Chapter 1: Defining and Explaining Quality Control 9
Chapter 2: Understanding the Importance of Quality Standards 19
Chapter 3: Using Quality Assurance for the Best Results 33
Chapter 4: The Role of Inspection in Quality Control 47
Part II: Putting Fundamental Quality Control Methods to Use 61
Chapter 5: Starting Down the Road to Quality 63
Chapter 6: Detecting the Voice of the Customer in Quality Issues 81
Chapter 7: Preparing to Measure Your Current Quality Process 95
Chapter 8: Collecting Your Quality Data 107
Chapter 9: Evaluating Quality with Statistics 131
Chapter 10: Assessing Quality with Statistical Process Control 155
Part III: Whipping Quality Control into Shape with Lean Processes 177
Chapter 11: Gathering the Nuts and Bolts of Lean Processes 179
Chapter 12: Keeping Your Eyes on the Process: Value Stream Mapping 199
Chapter 13: Focusing on the 5S Method 213
Chapter 14: Empowering Workers to Make Changes with Rapid Improvement 235
Chapter 15: Looking at Lean Materials and Kanban 255
Part IV: Surveying Other Quality Control Techniques 273
Chapter 16: Combining the Best of All Worlds in Total Quality Management 275
Chapter 17: Fixing Tough Problems with Six Sigma 289
Chapter 18: Delving into Quality Function Deployment 311
Chapter 19: Considering the Theory of Constraints 325
Part V: The Part of Tens 339
Chapter 20: Ten Steps for Incorporating Quality into a New Product and/or Process 341
Chapter 21: Ten (Or So) Web Sites with Quality Control Tips and Techniques 347
Index 351
เกี่ยวกับผู้แต่ง
Larry Webber is a Six Sigma Black Belt and quality improvement facilitator.
Michael Wallace has developed quality control software for all types of companies.
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