Behavioural skills are essential to effective policing practice and professional development, and are also embedded within the policing competency frameworks. As the police service looks to further redefine its role in the twenty-first century, this critical handbook covers the full range of these proficiencies, from building rapport, applying emotional intelligence, building empathy and resilience to diversity and difference, understanding ethics, and developing coaching and leadership skills.
Each chapter is written by a distinguished serving or former senior police leader and/or policing scholar, bringing together a wealth of experience and understanding and applying this knowledge in context through key case studies and examples. Suitable for serving police officers at all levels, as well as policing lecturers and students aspiring to join the police, this book encourages and enables a people-centred approach to policing that balances the debate that has given disproportionate credence to transactional skills at the expense of a more transformational approach.
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Introduction
PART 1 POLICING WITH AUTHORITY
1 Inclusive UK policing: a personal perspective
Brian Langston
2 Building rapport
Peter Nicholas
PART 2 ORGANISATIONAL CULTURES
3 Building emotional buy-in
Will Kerr
4 A culture of coaching to support the next big leaps in policing
Serena Kennedy and Cameron Thomson
5 Leading effective teams
Dee Collins
6 Challenging conversations
Suzette Davenport
PART 3 OPERATIONAL LEARNING
7 Firearms: Emotional management
David Hartley
8 Wise policing: Soft skills and strong principles
Kate Moss and Ken Pease
9 Public order: conflict resolution
Jim Mc Allister and Ashley Kilgallon
PART 4 LEADING THE STRATEGIC NARRATIVE
10 Personal and organisational transformation
Mike Barton
11 Creating the climate
Peter Fahy
12 Ethics, values and standards
Judith K Gillespie
13 Developing a learning culture and environment
Julie Brierley
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Martin Wright is a Visiting Fellow at the International Centre for Policing and Security, University of South Wales. He was a police officer for 30 years and is the creator of the Retail Radio Link community safety programme. After leaving the police he joined the University of Wolverhampton in 2008 where he was the Director of the Central Institute for the Study of Public Protection and Head of Department of Uniformed Services with responsibility for the BSc Policing degree, BSc Fire & Rescue degree and BSc Armed Forces degree. He currently holds a number of other positions: Visiting Senior Research Fellow at the Canterbury Centre for Policing Research within Canterbury Christ Church University; Series Editor of the Routledge Advances in Police Practice and Knowledge; editor of Critical Publishing’s ‘The Service Speaks’ series; and managing editor and book review editor of the Oxford Journal of Policing. He is a volunteer with Dyfed Powys Police.
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