Marvin T. Howell 
Critical Success Factors Simplified [PDF ebook] 
Implementing the Powerful Drivers of Dramatic Business Improvement

Critical-to-success factors (CSFs) have become essential elements to strategic planning and no business can achieve consistent success without effectively adopting them. To take full advantage of CSFs, however, an organization must first understand what they are and how they can be used to drive organizational initiatives and processes. Critical Su