Mr Andrew Burgess & Professor Mary Lacity 
The Rise of Legal Services Outsourcing [PDF ebook] 
Risk and Opportunity

Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The book is based on data from 27 LSO providers, interviews with clients, consulting assignments and lessons learned from prior Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) research.
Based on the authors” deep understanding of the evolution of ITO and BPO, and their experiences of sourcing LSO,
The Rise of Legal Services Outsourcing addresses the transformation of legal work, LSO strategy, provider selection and contractual governance, as well as predicting the trends that will come to shape the LSO market.