The Art and Science of Communication shows you a new way to understand and use communication in the workplace. Revealing the seven types of communication we all use every day, the book shows you how to increase your communication effectiveness in any setting with practical techniques, analogies, and models that clearly explain the formulas for successful communication. Combining the science and art of communication into one effective formula, this book offers a straightforward and easy to understand plan for a more successful career.
สารบัญ
Foreword Les Brown xi
Acknowledgments xiii
Introduction xv
The Communication Staircase xvii
In the Beginning Is Your Word . . . xviii
Jill’s Professional Destiny? xxii
Chapter 1 Step One: Intrapersonal Communication 1
Self-Sabotage or Self-Fulfillment? 2
Discipline of the Mind 3
Dive into Your Life! 5
Where Did That Thought Come From? 7
Creating Our Self-Image at Work 8
Growing Up ‘Different’ 10
Writing a New Script 13
Taking Ownership 14
Jill’s Day 18
Waking Up to YOUR Day! 19
Conquering the First Step 20
First Things First! 20
Chapter 2 Step Two: Nonverbal Communication 29
The Functions of Nonverbal Communication 29
Your Professional Appearance 32
Your Professional Voice 37
Actions Do Speak Louder Than Words! 40
It’s about Time! 42
Keep Your Distance! 45
Sometimes When We Touch 48
Do You Smell Something? 50
Chapter 3 Step Three: Interpersonal Communication 55
Five Keys to Positive, Healthy Work Relationships 55
Interpersonal Conflict 73
Supportive versus Defensive Communication 75
Chapter 4 Step Four: Small-Group/Organizational Communication 91
To Group or Not to Group . . . That Is the Question 91
Jill’s Day 92
I versus We: The Cultural Paradox 93
Co-Opetition Model of Advancement 95
Making Room for the Group Reality 97
Leadership Communication 98
Constructive Conflict 101
The Communication Climate 102
Small-Group Membership and Facilitation 106
Chapter 5 Step Five: Public Communication 111
The Common Denominator 111
Moving beyond the Fear! 112
Communication Apprehension 114
Confidence and Composure 115
Your Language 119
Don’t Make Excuses 120
Your Public Presentational Style 121
You and Your Audience 125
The Art of Impromptu/Conversational Speaking 127
Chapter 6 Step Six: Mass Communication 135
Influencing the Masses 135
Persuasion Is about Perspective 136
Are You a Walking Billboard? 138
Persuasion and the World of Work 140
Jill’s Day 142
Using Persuasion as a Tool of Influence 143
As Simple as One, Two, Three 144
Persuasive Messages and You 148
Chapter 7 Step Seven: Intercultural Communication 155
We CAN All Get Along! 155
What Makes Us Unique 156
We Are ALL Prejudiced! 159
Understanding Perception 160
Culture and Values That Impact the Workplace 162
Nonverbal Communication Is Culturally Bound 169
Global Community 169
Diversity and the Workplace 170
The ‘Other’ in the Workplace 172
Jill’s Day 174
Inclusion in the Workplace 175
Becoming a Cross-Cultural Bridge through Cultural Competency 175
Epilogue New Beginnings 181
Index 185
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P.S. PERKINS is founder and CEO of the Human Communication Institute, LLC, and a graduate of the communication schools of the University of North Carolina at Chapel Hill and New York University. She has been training, lecturing, and developing communications curricula for more than twenty years. She is currently a featured writer for the magazines Personal Development and Diversity Works!, talk show host of In WORD Out WORD: Conversations About Communication, and a featured practitioner in the motivational film, Pass It On!
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