‘Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry.’
– Peter Lugosi, Oxford School of Hospitality Management
‘This text is a fascinating read… Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry – much of that learning is here in this book.’
– Erwin Losekoot, Auckland University of Technology
‘All different aspects of the hospitality industry are elaborated on… All in all a wonderful course book for for our students!’
– Claudia Rothwangl, ITM College
This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world.
A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book.
Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.
สารบัญ
Editor′s Introduction – Roy C Wood
Accommodation, Lodging and Facilities Management – Roy C Wood
Beverages and Beverage Management – Gareth Currie
Consumer Behaviour in Hospitality – Bert Smit
Customer Relationship Management in Hospitality – Olaf W Hermans
Design for Hotels – Geoff Marée
Entrepreneurship in Hospitality – Stephen Ball
Food, Beverage and Restaurant Management – Gareth Currie
Food Production and Service Systems – Roy C Wood
Franchising – E Hachemi Aliouche and Udo A Schlentrich
Front Office Management – Simen Kooi
Gastronomy and Haute Cuisine – Marc B Stierand
The Hospitality Finance Environment – John Mackillop
Hospitality and Hospitality Management – Bob Brotherton
Hospitality Management Education – Roy C Wood
Hotels, Hospitality and Sustainability – Frans Melissen
Hotels and the Internet – Peter O′Connor
Hotels and Security – Protyush Banerjee
Housekeeping Management – Marina Brinkman-Staneva
Human Resource Management in Hospitality – Yvonne Guerrier
Income Statements in Hospitality Finance – Rob van Ginneken
Industry Structure and Sectors in Hospitality – Michael Schwarz
Information Technology in Hospitality – Peter O′Connor
Innovation in Hospitality – Marc Stierand
Investing in Hotels – Constantinos Verginis
Marketing in Hospitality – Sue Horner and John Swarbrook
The Meal Experience – Roy C Wood
Meetings, Incentives, conferences, Conventions and Events/Exhibitions (MICE) – Udo A Schlentrich
Operations Management in Hospitality – G Barry O′Mahoney
Organizational Behaviour in Hospitality – Yvonne Guerrier
Procurement in Hospitality – Jane F Eastham and Alisha Ali
Revenue Management – Stan Josephi
Service Quality in Hospitality – G Barry O′Mahoney
Service, Service Industries and the Hospitality Sector – Roy C Wood
Strategy and Strategic Management in Hospitality – Theodore Benetatos
Women, Gender and Hospitality Employment – Judi Brownell
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Dr Roy C Wood FHEA, FIH, Hon. FCHME, has enjoyed a varied career in hospitality education and training. Amongst the positions he has held are: Professor of Hospitality Management at The Scottish Hotel School, University of Strathclyde, Glasgow; Principal and Managing Director of IMI Institute of Hotel and Tourism Management in Luzern, Switzerland, a private university college; Dean of the Oberoi Hotels Centre of Learning and Development (responsible for both the corporate management training centre and the corporate apprenticeship programme); and Chief Operating Officer of the Gulf Hospitality and Tourism Education Company in Bahrain. Since February 2010 Roy Wood has been Professor in International Hospitality Management at NHTV Breda University of Applied Sciences, The Netherlands. Dr Wood is the author, co-author, editor or co-editor of 15 books and over 60 research papers in refereed journals as well as numerous other publications. His first book, Working in Hotels and Catering (Routledge, 1992; second edition 1997) remains a major reference point for the study of employment in the hospitality industry. He co-edited, with Dr Robert Brotherton, The Sage Handbook of Hospitality Management (2008) the current definitive reference work in the hospitality field, and was editor of Key Concepts in Hospitality Management (2013) also published by Sage.
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