This volume will assist readers in fitting big data analysis into their service-based organizations.
Volume I of this two-volume series focuses on the role of big data in service delivery systems. It discusses the definition and orientation to big data, applications of it in service delivery systems, how to obtain results that can affect/enhance service delivery, and how to build an effective big data organization.
This volume will assist readers in fitting big data analysis into their service-based organizations. It will also help readers understand how to improve the use of big data to enhance their service-oriented organizations.
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William H. Money is associate professor at the Baker School of Business, The Citadel. His recent research interests focus on collaborative solutions to complex business problems; business process engineering, analytics; and information system development, collaboration, and methodologies. He has significant consulting experience in private organizations and the federal government.
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