Warehouses are often seen as a necessary evil: places that stop the flow of goods and thus increase costs without adding value. But the truth is that they have a critical part to play in supply chain management, and warehouse managers should be centrally involved in the strategic aspects of any business.
Excellence in Warehouse Management covers everything you need to know to manage warehouse operations as part of a streamlined and holistic system, fine-tuned to serve the customer and drive the bottom-line. With thinking points, self-assessment exercises and case studies Stuart Emmett challenges you to consider your own operations in a new way, and plot a course into the future.
สารบัญ
Introduction ix
Abbreviations xi
Acknowledgements xv
1: The Role of Warehousing and Stores 1
Warehousing and the supply chain 1
Training topics 2
Definitions 4
Strategic aspects of warehousing 5
Customers 7
The value chain 9
Warehouse location 12
Modern warehouse operations 14
World-class warehousing 21
Conclusion 24
2: Inventory, Stock Analysis and Classifying Products 25
Product classification 25
Demand analysis 26
ABC analysis 30
Product coding 34
Product handling groups 34
Inventory management: why hold stock? 35
Inventory costs and service 37
Lead time 41
Demand forecasting 46
Inventory and statistics 48
How much stock should be held? 51
Replenishment methods 54
Questions about inventory 65
Appendix 72
3: Stock Control 75
Stock inaccuracy 75
Continuous or periodic stock checking 77
Stock control 79
Security and preventing loss 81
Information security 84
Training topics 86
4: The Warehouse and Operational Principles 88
Warehouse structure 88
Warehouse operations 90
Receiving 91
Location methods in the warehouse 96
Picking options 97
Customer orders 99
Methods of picking 100
Despatching activity 110
Organising for flow 111
5: Equipment 112
Fork-lift trucks 112
Racking/shelving 119
The aisle width decision 125
6: Warehouse Information Communications Technology 128
Importance of information 128
Decision-making and ICT 132
Improvements with ICT 133
Warehouse ICT applications 134
Systems implementation 149
7: Regulations 153
Health and safety at work 153
Management of health and safety 154
Health and safety arrangements 158
Warehouse health and safety risks 160
Risk assessments 164
Fork-lift trucks: health and safety 166
8: Productivity, Cost and Service 173
Framework for analysis 173
Key costs 174
Key productivity drivers 176
Basic improvements 179
Understanding productivity 189
Determining pricing and charging 192
Customer service 195
Added value 203
Warehouse layout 208
Training topics 210
9: Outsourcing 212
Users’ views of third parties and the marketplace 212
Selecting third parties 220
Training topics 225
10: People Management 227
Company culture 227
Management 231
Work objectives and performance 235
Motivating people 245
Empowering 251
Teams 252
Communication 254
Managing change 255
Warehouse picking operatives 262
Training topics 264
11: Developments and Trends 268
Supply chain impacts on stores and warehousing 268
Global logistics 270
Reverse logistics and customer returns 271
Risk 277
Roads 278
Legislation 279
Technology 279
People development 279
Political influences 280
The supply chain 282
Warehouse aims/ideals 286
Useful Information and Websites 288
Bibliography 290
Index 292
เกี่ยวกับผู้แต่ง
Stuart Emmett is a trainer, consultant and mentor, operating
through learnexchange.com, his background is in managing
warehouses.
He has written 3 books, various learning and technical material
and a wide range of articles. Stuart is joint writer of Learning
Material for e-learning (which won the 2000 Institute of Logistics
and Transport Award for Excellence in Information, Communications
and E-commerce).
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