Syngress 
Administering Cisco QoS in IP Networks [PDF ebook] 
Including CallManager 3.0, QoS, and uOne

AVVID (Architecture for Voice, Video, and Integrated Data), the latest development from Cisco Systems is redefining the way businesses communicate. AVVID allows businesses to transmit voice, data, and video over a single integrated architecture, whereas in the past three separate systems were required.Administering Cisco AVVID Applications is a professional reference detailing the strategies, tactics, and methods for utilizing Cisco software to configure and maintain Cisco networks and hardware infrastructures. It includes thorough discussions of critical topics such as, Cisco Call Manager Version 3.0, Cisco Unified Open Network Exchange 4.1E (u One), Web Line and Geo Tel product software, Cisco Qo S Policy Manger 1.1 as well as many other Qo S features, and Cisco IOS network-wide software.* Allows IP professional to get ahead in this growing field* Demand for engineers and administrators who understand the specifics of the Cisco AVVID is growing quickly – this book has the answers