Part I: Becoming A Manager
Chapter 1: The Evolution of Management Thought
Evolution of Management: Starbucks & Howard Schultz
Career Challenges of Young Managers
What Is Management?
The Management Process
A Brief History of Management Theory
Managerial Roles
Managerial Behaviors
Skills Managers Need Today
Plan for This Textbook
Chapter 2: Ethics and Social Responsibility
Aveda: A Case Study in Ethics and Corporate Social Responsibility
What Role Do Ethics and Social Responsibility Play in Effective Management?
What Do People Think of When They Think of Ethics?
Kohlberg’s Stages of Moral Development
Ethical Climate
Ethical Decision-Making
The Importance of Corporate Social Responsibility
Types of CSR and Engaging Stakeholders
Alternative Views of CSR
The Future of Ethics and Corporate Social Responsibility
Part II: Planning
Chapter 3: Decision Making and Analytics
Tik Tok: Is It Time to Pay Closer Attention to Your Personal Data?
The Importance of Management Decisions
Decision-Making in Organizations
Intuition
Decision Traps
Creative Problem-Solving
Making Decisions Using Business Analytics
The Era of “Big Data”
Chapter 4: Organizational Culture and Planning
Apple’s Organizational Culture
The Importance of Organizational Culture
Organizational Culture and Its Characteristics
Strong Organizational Cultures
Socialization
How Employees Learn Culture
Forces Driving Organizational Change
Types of Organizational Change
Overcoming Resistance to Change
Chapter 5: Strategic Management and Planning
Robinhood
How Important Is Strategic Management?
Strategic Plans
The Strategic Management Process
Mission and Vision Statements
Organizational Values
Competitive Advantage
Goals and Objectives
Modern Strategic-Planning Considerations
Understanding Profit and the 3Ps in Strategic Planning
Part III: Organizing
Chapter 6: Organizational Design
Structure: Who Needs It?
Introduction to Formal and Informal Structures
What Is Organizational Structure and Why Is It Important?
Dimensions of Organizational Design
Forms of Organizational Structure
Organizational Structure Types
Levels of Management
Sociotechnical System and Job Design
Bases of Power
Chapter 7: Communication Systems
Communication—The Story of No Good
Introduction
What Is Communication?
Barriers to Effective Communication
Improving Organizational Communication
The Impact of Technology on Communication
Nonverbal Communication
Cross-Cultural Communication
Managing Knowledge in Organizations
Chapter 8: Human Resource Systems
Chat GPT and AI
The Rise of Artificial Intelligence in Human Resource Systems
What Is Human Resource Management?
The Functions of HRM
Staffing
Compensation
Training and Development
Strategic Human Resource Management
Part IV: Leading
Chapter 9: Individual Differences
Luis von Ahn and Duolingo
The Importance of Understanding Individual Differences
What Is Personality?
Personality Traits and Your Health
Psychological Capital
Emotional Intelligence
Chapter 10: Diversity
Winnie Park, CEO of Forever 21
Welcoming Inclusion
Definitions of DEI-Relevant Terms
Diversity Approaches
Gender at Work
Generations in The Workplace
Managing Diverse Followers
Cultural Diversity
Toward an Integrated Diversity Management Strategy
Chapter 11: Motivation
Motivation: Xbox and Philip Spencer
Can You Solve the Candle Problem?
What Is Motivation?
Need Theories
Expectancy Theory
Goal Setting
Reinforcement Theory
Organizational Justice
Chapter 12: Teams
TJX Companies and Ernie Herrman
When Teamwork Isn’t Fair
What Is a Team?
Team Goals
Team Development
Team Effectiveness
Team Challenges
Team Decision-Making
Chapter 13: Leadership
Jonathan Kelly, Kellytoys, and the Squishmallow
What Makes an Effective Leader?
What Is Leadership?
Leadership Traits
Leadership Behaviors
It All Depends: Contingency Leadership
The Role of Relationships
Trust
Transformational Leadership
Project GLOBE
Contemporary Approaches to Leadership
Part V: Controlling
Chapter 14: Budget Control
Deborah Carey and New Glarus Brewery
Personal Budgets
What Is Budget Control?
Who’s Responsible for Managing a Budget?
Types of Budgets and Their Purposes
Components of Budget Management
The Budgeting Process
Using a Budget to Help in Decision-Making
Budgeting for Different Business Circumstances
Budgets as Control: An Ethical Perspective
Chapter 15: Management Control Systems and Technology
Netflix
Introduction
What Is Management Control?
A System of Interconnected Parts
The Control Process
Types of Controls Based on Organizational Need
Using Controls to Forecast, Track, and Balance Organizational Systems
Quality Control
The Human Factor: Overcoming Resistance to Control
Technology and Data Analytics as Management Control
Data Analytics

Frankie J. Weinberg is an Associate Professor of Management and holds the Dean Henry J. Engler, Jr. Distinguished Professorship at Loyola University New Orleans College of Business. Dr. Weinberg’s research investigates social and psychological co-creation of outcomes in leadership relationships at work. Focusing predominately on informal forms of leadership – e.g., mentoring, social networks, and implicit theories – this research converges in a way that helps to explain how intrasubjective perceptions and processes and intersubjective dynamics inform the mutual construction of leadership, workplace relationships, and strategic outcomes. Dr. Weinberg also specializes in measurement instrument (scale) development and shortening. Frankie is Associate Editor of the Journal of Managerial Psychology (JMP), Editor of JMP’s Special Issue on Mentoring and Coaching in the Workplace, and recent past Board Member of the Southern Management Association (SMA), which works together with SAGE on governance of two highly respected journals – Journal of Management, and Journal of Management Scientific Reports. Dr. Weinberg regularly addresses global audiences at the Academy of Management and SMA meetings, and has served as Plenary Speaker for the Mentoring Institute at the University of New Mexico’s Annual Mentoring Conference and at the Chief Judges of the State Courts of Appeal (CCJSCA) Annual Meeting. He publishes in well-respected outlets including the Journal of Management, Communication Research, and The Leadership Quarterly (LQ). His research has been labelled an exemplar with regard to organizational research methods, and his article in the Journal of Marketing, Theory, and Practice was elected the journal’s Article of the Year. Further, Dr. Weinberg has earned highly respectable teaching evaluations averaging 4.7 out of 5. A Certified Professional Coach and uniquely certified in the LEGO® Serious Play® method of facilitation, Dr. Weinberg has presented research, conducted workshops and taught graduate and undergraduate courses on four continents including several years at Assumption University in Thailand; a Singapore Institute of Management / SUNY Buffalo partnership; Universidad Loyola Andalusia, and the Cyprus International Institute of Management (CIIM). His executive and professional audiences similarly span the globe, and include Cleveland Clinic, Akron General Hospital, the National Restaurant Association, the University of Silesia School of Law in Poland, the Select Committee for the Modernization of Congress, and the White House Office of Budget and Management. He offers consulting, coaching, and leadership development services through Leading Consultation International, LLC, and together with his wife Aom co-owns Pomelo Thai boutique restaurant in New Orleans.