ผู้เขียน: Traci Nathans-Kelly

TRACI NATHANS-KELLY, Ph D, teaches engineering communication at Cornell University and the University of Wisconsin-Madison. CHRISTINE G. NICOMETO, MS, teaches technical communication in the University of Wisconsin-Madison”s College of Engineering. Both authors work with practicing engineers from such organizations as 3M, Federal Express, GE Healthcare Systems, General Motors, Google, Harley-Davidson, IBM, John Deere, Kraft, Lockheed Martin, Micron Technology, NASA, Qualcomm, Rockwell Automation, The Boeing Company, Toyota, U.S. Department of Defense, and UTC Aerospace.