Social work and social care managers often find themselves in management positions without having had any formal management training, yet skills and knowledge specific to social care settings are essential for effective practice.
This book offers a researched and practical guide to the fundamental skills and knowledge that a manager needs, underpinned by the values and ethics that are inherent to social work and social care. Core skills covered include time management, recruitment, managing meetings, working in partnership with service users, negotiation and conflict management, and mentoring and coaching. A self-improvement feedback assessment is included, and the book features learning activities, practical tools, case examples, summaries and action checklists.
This must-have handbook will help social work and social care managers and students to understand and accomplish the core skills needed for excellent management practice.
สารบัญ
Acknowledgements. Series editor’s foreword. 1. Becoming and being an effective manager: Essential skills and more. 2. Managing yourself and managing others: Never enough time in the day. 3. Skills for managing change: Everything’s changed but what’s different? 4. Recruiting and selection: Getting the right colleagues and striving towards happiness. 5. Managing meetings: Being a smooth operator. 6. Skills in collaboration and networking: Building up successful partnerships for service user involvement. 7. Skilful negotiation and conflict management: What about the tricky bits? 8. Effective mentoring and coaching: Skills in developing others. Appendices. References. Contributors’ information.
เกี่ยวกับผู้แต่ง
Les Gallop is an independent consultant and trainer, and has many years experience in social work, social work management and training.
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