How can we work towards ensuring that organisations are robust and highly productive and avoid issues such as tiredness, burnout, high employee turnover, motivational issues, or problems with the emotional climate?
Bringing together the fields of process management and organisational behaviour for the first time, this book provides sorely needed practical guidance on how organisations can diagnose, anticipate, and address psychological issues in their workforces as well as process vulnerabilities in their operations.
Advocating for a human-centred approach to process management, the authors help discover and prevent negative psychological issues related to emotional exhaustion. This book offers a step-by-step toolkit for burnout recognition and systematic prevention using established process management tools. Thus, the book offers a deep look into psychological aspects far beyond classical process management.
สารบัญ
1. Introduction.- 2. (A Very Short) History of Process Management.- 3. (A Very Short) Introduction to Burnout .- 4. Identifying Burnout Using Process Management Inventory .- 5. Burnout Prevention Using Process Management Tools.- 6. Let’s Practise and Make It Tangible.- 7. Can a Firm Develop a Burnout Resilience Capability?.- 8. Epilogue.
เกี่ยวกับผู้แต่ง
Yevgen Bogodistov, currently a Professor of Project and Process Management at the Management Centre Innsbruck (MCI), Austria, is a dedicated researcher in business process management and organisational behaviour. Prior to his academic role, he held positions as a leading economist, HR director, and COO in a midsize Ukrainian enterprise.
Jürgen Moormann, a Professor of Bank and Process Management at the Frankfurt School of Finance & Management, specialises in strategic development, business engineering, and process management. With a background in management consulting, he brings valuable expertise to the German financial services sector.
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