Throughout Don Benbow’s extensive career, teaching mathematics and statistical courses to college students and corporate employees, one common question always popped up: how do you fix statistical errors in quality? Most textbooks and courses tend to emphasize how to perform statistical analysis and give little attention to errors that can occur in the process. This book intends to teach readers how to avoid common pitfalls by providing examples and scenarios based on similar real-world events. The book also provides caveats (or quick tips) to help readers navigate their way through statistical methodology.
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Donald W. Benbow has conducted industrial statistics courses for companies for over three decades. In addition, he taught mathematics, statistics, freshman engineering, quality assurance, and computer science course at Marshalltown Community College. He has a BS degree in mathematics from Iowa State University and a MS degree in mathematics from Michigan State University. He is co-author of The Certified Quality Technician Handbook, The Certified Six Sigma Black Belt Handbook, and Introduction to 8D Problem Solving. He is ASQ credentialed as a CQA, CQT, CQE, and CRE.
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