The Service Now platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the Service Now platform effectively, from the core architecture concepts to scripting and integration.Whether you’re a beginner or an experienced administrator, this book will help you get the most out of the Service Now platform. You’ll learn how to manage users and access, manage licensing, move configuration across environments, manage upgrades, and configure forms, workflows, business rules, and more. You’ll also learn about foundational data such as locations and groups, how to configure notifications and the mobile app, and how to import and export data. And, of course, no book on managing the Service Now platform would be complete without a discussion of scripting and integration. In addition to the core topics, this book also covers some more advanced topics such as managing technical debt in the Service Now platform.By the end of the book, you will be able to manage the Service Now platform effectively and efficiently.
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