Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
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Dil İngilizce ● Biçim PDF ● Sayfalar 256 ● ISBN 9780203996737 ● Yayımcı Taylor and Francis ● Yayınlanan 2001 ● İndirilebilir 6 kez ● Döviz EUR ● Kimlik 2304592 ● Kopya koruma Adobe DRM
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