This book is a concise, step-by-step guide that takes the reader through a basic problem-solving process, describing how the concepts of corrective and preventive action are incorporated into this process. An excellent reference for developing, implementing, and maintaining a Corrective and Preventive Action System, this book is designed to help organizations understand the key components that will help them achieve results for their organization.
The book covers the philosophy of continual improvement by describing how to use data found within the organization to drive improvement and also provides a useful orientation to corrective and preventive action requirements found within ISO 9001:2008. Practice problems and case studies help the reader apply their knowledge inside their own organization and can be applied to any industry. Useful forms and flowcharts provide a basic toolkit for improvement.
This book will be a helpful to anyone who needs to lead or facilitate problem-solving teams or those who need to implement and maintain corrective and preventive action systems whether you are a quality manager, quality technician, or an ISO coordinator. Examples included in this book can be applied to various industry segments including service, health care and education.
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Kathy Roberts is the CEO of The Blue Water Group, Inc. a management consulting firm specializing in business system analysis, development, and implementation. She holds a BS in Industrial Engineering and has 19 years of experience in industries including automotive, medical, clinical research, aerospace, electronics, textiles, chemicals and industrial paper. Kathy is a past member of the U.S. Technical Advisory Group that is responsible for developing and approving international management system standards for the United States. Kathy is a past section chair and a past regional councilor for the American Society for Quality, a past examiner for the North Carolina Performance Excellence Process, and a past certified quality auditor (CQA). Kathy has written many articles on the topic of ISO 9000 which have appeared in Quality Digest and Quality Progress and has been an international speaker. She is the co-author of three international best sellers on ISO 9001, ISO 9000:2000 in a Nutshell, ISO 9001:2000 Management Responsibility in a Nutshell, and The BEST Audit Checklist ISO 9001:2000.
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