Karen Martin & Mike Osterling 
Kaizen Event Planner [PDF ebook] 
Achieving Rapid Improvement in Office, Service, and Technical Environments

Kaizen Events are an effective way to train organizations to break unproductive habits and adopt a continuous improvement philosophy while, at the same time, achieve breakthrough performance-level results. Through Kaizen Events, cross-functional teams learn how to make improvements in a methodological way. They learn how to quickly study a process,