Abdullah Adigun 
Microsoft’s Information and Knowledge Management Systems. Strategies and Challenges [PDF ebook] 

Essay from the year 2023 in the subject Business economics – Information Management, grade: 76.4, University of Leicester (Administration), course: Business Management, language: English, abstract: This report provides an overview of Microsoft’s current IKM systems, highlighting their role in fostering innovation and operational efficiency. Microsoft Corporation, a global leader in the IT industry, relies on sophisticated Information and Knowledge Management (IKM) framework to support its extensive operations. Key components include Microsoft 365 for collaboration and productivity, Azure Knowledge Mining for AI-driven insights, Share Point for document management, and Dynamics 365 for CRM and ERP integration. Despite these robust systems, challenges such as data security, information overload, global diversity, and legacy system integration persist. This report evaluates Microsoft’s strategies to address these challenges and proposes recommendations for enhancing its IKM systems further.