Автор: Bruce R. Guile

This collection of papers by scholars of technology and society, based on a National Academy of Engineering symposium, explores the process of mutual adjustment between information technologies and s …

Beginning by dispelling some of the myths about services, this provocative volume examines the growth in services, the way technology has shaped this growth, and the consequences for the American eco …

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This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovati …