Emma L. Murray & Christopher P. Neck 
Organizational Behavior [EPUB ebook] 
A Skill-Building Approach

Part I: Introduction
Chapter 1: Why Organizational Behavior Matters
Case Study: Hilton
What Is Organizational Behavior and Why Is It Important?
Managing Human Capital
Behavioral Science Disciplines That Contribute to OB
A Critical-Thinking Approach to OB
OB Challenges and Opportunities
Three Levels of Analysis in OB
Part II: Individual Processes
Chapter 2: Diversity, Equity, and Inclusion
Case Study: Dolby Laboratories, Inc.
DEI in OB
Diversity in the Workplace
Diversity and Identity
Equity and Equality in the Workplace
Inclusion
Promoting a DEI Culture
Chapter 3: Personality and Individual Differences
Case Study: The PEAK Fleet
The Importance of Individual Differences
Nature Versus Nurture
The Trait Theories of Personality
Character Strengths
Other Personality Attributes
Chapter 4: Perception and Learning
Case Study: Twitter’s Adaptability
Perception: Interpreting Our Environment
Common Perceptual Distortions
Common Attribution Errors
Learning Processes: Behavioral Theory
Learning Processes: The Cognitive View
Chapter 5: Emotions, Attitude, and Stress
Case Study: Kevin Plank, Founder of Under Armour
Emotions in Organizational Behavior
Emotions in the Workplace
Attitudes and Behavior
Stress in the Workplace
Stress-Related Outcomes and Employee Well-being
Chapter 6: Motivation: Concepts and Theoretical Perspectives
Case Study: Ari Zona Iced Tea: Organizational Motivation
The Motivation Process
Needs Theories
Goal-Setting Theory
Equity Theory
Expectancy Theory
Chapter 7: Motivation: Practices and Applications
Case Study: Spotify
Intrinsic Motivation
Types of Extrinsic Rewards
Motivation Through Job Design
Psychological Empowerment
Nontraditional Work Schedules
Part III: Teams and Teamwork
Chapter 8: Teams
Case Study: The Team at Thomas Jefferson University Hospital Emergency Department
The Difference Between Teams and Groups
A Model of Team Effectiveness: Processes and Outcomes
Types of Teams
A Model of Team Effectiveness: Context and Composition
Team Decision-Making
Chapter 9: Decision Making, Creativity, and Innovation
Case Study: Creativity and Innovation, Arizona State University
Decision-Making and Problem-Solving
Decision-Making in the Real World
Creativity and Innovation in Individuals, Teams, and Organizations
A Three-Component Model of Creativity
The Innovation Process
Types of Innovation in Organizations
Chapter 10: Ethics and Social Responsibility in Organizations
Case Study: IBM’s Ethical Supply Chains
Ethics in Organizations
Ethical Decision-Making
Ethical Leadership and Followership
Social Responsibility
Building Ethical and Socially Responsible Organizations
Chapter 11: Effective Communication
Case Study: Uber’s Organizational Communication
The Need for Effective Communication in the Workplace
Communication Channels
Barriers to Communication
Communicating in Organizations
Cross-Cultural Communication
Chapter 12: Trust, Conflict, and Negotiation
Case Study: Distrust in the National Football League (NFL)
Trust in Organizations
Conflict in Teams and Organizations
Conflict Management Strategies
Negotiation and Dispute Resolution
Bargaining Approaches
Part IV: Leadership and Influence Processes
Chapter 13: Leadership Perspectives
Case Study: Procter and Gamble’s Leadership Training Program
What Is Leadership?
Formal and Informal Leadership
Basic Leadership Types
Early Leadership Perspectives
Contemporary Leadership Perspectives
Power-Distributing Leadership Perspectives
Values-Based Leadership Perspectives
Cross-Cultural Leadership
Leadership and Gender
Chapter 14: Influence, Power, and Politics
Case Study: Managerial Power at Next Era Energy, Inc.
Power: Definition and Overview
Basic Sources of Power
Using Power: Tactics for Influencing Others
Organizational Politics
Four Different Types of Organizational Politics
Part V: Organizational Context
Chapter 15: Organizations and Culture
Case Study: Recreational Equipment Incorporated’s (REI) Organizational Culture
What Is Organizational Culture?
Artifacts and Functions of Organizational Culture
Types of Organizational Cultures
Adapting Organizational Practices across Cultures
Shaping Organizational Culture
Chapter 16: Organizational Change and Structure
Case Study: Google’s Organizational Development and Change
The Change Process
Forces for Change
Resistance to Change
Organizational Structure
Organizational Development
Glossary
Notes
Name Index
Subject Index

Dr. Jeffery D. Houghton completed his Ph D in management at Virginia Polytechnic Institute and State University (Virginia Tech) and is currently a professor of management at West Virginia University. Dr. Houghton has taught college-level business courses at Virginia Tech, Abilene Christian University (TX), Lipscomb University (TN), The International University (Vienna, Austria), and the U.S. Justice Department Federal Bureau of Prisons. Prior to pursuing a full-time career in academics, he worked in the banking industry as a loan officer and branch manager. A member of the Honor Society of Phi Kappa Phi, Dr. Houghton’s research specialties include human behavior, motivation, personality, leadership, and self-leadership. Dr. Houghton has published more than 80 peer-reviewed journal articles, book chapters, and books, and his work has been cited more than 9, 000 times in academic journals. He currently teaches undergraduate, masters, and doctoral level courses in management, OB, and leadership. Dr. Houghton was named the 2013 Beta Gamma Sigma Professor of the Year for the John Chambers College of Business and Economics, awarded annually to one faculty member within the college as selected by a vote of the student members of Beta Gamma Sigma, and he received the 2008 Outstanding Teaching Award for the John Chambers College of Business and Economics, awarded annually to one faculty member for outstanding teaching. In addition to his research and teaching activities, Dr. Houghton has done consulting and conducted training seminars for companies, including the Federal Bureau of Investigation, Pfizer Pharmaceuticals, and the Bruce hardwood flooring company. In his spare time, Dr. Houghton enjoys traveling, classic mystery novels, racquetball, and snow skiing. Finally, Dr. Houghton has completed two marathons, the Marine Corps Marathon in Washington, DC, and the Dallas White Rock Marathon.