Kubalulekile ukukhumbula indawo oya kuyo kanye nendlela yokufika lapho. Ku-Bob Wilson, uchwepheshe webhizinisi, osiza amabhizinisi amancane naphakathi ngezidingo zabo zasebhange, uhlelo lwebhizinisi lufeza le njongo. Ukuhlolwa okunembile kwezingozi namathuba kubalulekile emsebenzini. Kuyoba khona abantu abaningi abangase bafune ukubukeza izinhlelo zakho, kodwa u Wilson ugcizelela ukuthi injongo eyinhloko iwukuba wena: ‘Kuzoba incwadi yakho yokuqondisa yokuthi ungafinyelela kanjani lapho uya khona.’
Ukuba nohlelo lwebhizinisi olubhaliwe kusiza abanikazi benkampani ukuthi bacabange futhi baqonde izinselele zebhizinisi labo. Uma kuqhathaniswa nesu lesikhathi eside, lolu wuhlelo lwesikhathi esifushane lwezinyanga eziyi-12. UWilson uchaza ukuthi isikhathi esifushane sivumela ukunemba okungcono ekwenzeni imisebenzi yesenzo ukuze kuzuzwe izinjongo ezibalulekile. Isibonelo, ukuthenga inkampani ehambisanayo, ukusungula imikhiqizo emisha nentsha, kanye ne-franchising konke kungabhekwa njengezindlela ‘zokwandisa ibhizinisi.’
Uhlelo lwenkampani luzobe lungaphelele ngaphandle kokuqonda izimbangi. Ngokuka Stoney, ukuze ukwazi ukuncintisana, kufanele wazi ukuthi izimbangi zakho zikhokhisa ini nokuthi anjani amazinga abo esevisi. Kungase kube nemisebenzi eyengeziwe inhlangano yakho okufanele izibandakanye kuyo ngenxa yalokhu okutholakele. Inkampani yakho noma imboni osebenza kuyo ingaba nesidingo ongakwazi ukusigcwalisa.’
Ibhodi lokweluleka lingaba nenzuzo kumnikazi webhizinisi. Ngebhodi labaluleki, umnikazi webhizinisi uzungeza ochwepheshe emikhakheni eyahlukene, futhi iba yitshe lakhe lokubheka phambili, ‘u-Stoney uyanezela, ephawula ukuthi abanikazi bamabhizinisi abaningi abanalo lolu hlobo lwenethiwekhi yokwesekwa. Ngaphezu kokwanda ukuziphendulela ngohlelo lwebhizinisi, ibhodi labaluleki lingasiza futhi ekuhlonzeni izinyathelo ezengeziwe okufanele zithathwe.
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