Five common problems your team is susceptible to–and the
one thing you can do to fix all of them
There are so many ways a team can go wrong. Does your team make
decisions so slowly that nothing ever gets done, or does it go too
fast and miss critical issues that come back to bite you later?
Does your team bicker endlessly or smile and nod while avoiding the
tough issues? Too often, team dysfunction leads to abysmal
productivity and zero innovation for your organization, as well as
misery and wasted time for you. Most team members sit and wait,
feeling trapped in a team that just isn’t working. You First:
Inspire Your Team to Grow Up, Get Along, and Get Stuff Done
presents a radical new idea: you can change your team. Author Liane
Davey shows how you, from any seat at the table, even without
support from your colleagues or your team leader, can transform
even a toxic team. It starts with living up to five
responsibilities that will change the workings of even the most
dysfunctional team.
* Addresses the five most common ways your team can become
toxic
* Gives you a diagnostic to see if your team is at risk
* Doles out practical suggestions to deal with the crisis in the
short-term
* Instructs you on how to disrupt the patterns that leave you in
an endless cycle of dysfunction
* Replaces those patterns with positive interactions and even
productive conflict
* Gives you the right words to say to change your team for the
better–starting today
* Written by Liane Davey, Ph D, a highly sought-after consultant
and Principal of Knightsbridge Leadership Solutions and the Vice
President of Global Solutions and Team Effectiveness
Designed for front line employees, middle managers, executives,
or anyone who works regularly in teams, You First will help
you figure out how to make your team happier, healthier, and more
productive.
Зміст
Chapter 1 Change Yourself, Change Your Team 1
The Great Promise of Teams 3
The Sad Reality of Teams 4
Teams Are Here to Stay 4
What I’ve Learned about Fixing Teams 5
There’s One Catch 7
The Road Ahead 8
Change Your Team 10
Chapter 2 Toxic Teams 13
How Sick Is Your Team? 19
Coping 20
Chapter 3 The Crisis Junkie Team 23
The Value of Crisis 27
Origins of a Crisis Junkie Problem 28
Impact of Being a Crisis Junkie Team 30
Diagnostic 33
Triage and Emergency Medicine 34
Chapter 4 The Bobble Head Team 39
The Desire for Harmony 44
Origins of a Bobble Head Problem 45
Impact of Being a Bobble Head Team 47
Diagnostic 49
Triage and Emergency Medicine 49
Chapter 5 The Spectator Team 55
Overload 59
Origins of a Spectator Team 60
Impact of Being a Spectator Team 62
Diagnostic 63
Triage and Emergency Medicine 64
Chapter 6 The Bleeding Back Team 69
Civility 73
Origins of a Bleeding Back Team 74
Impact of Being a Bleeding Back Team 76
Diagnostic 79
Triage and Emergency Medicine 79
Chapter 7 The Royal Rumble Team 85
Engagement 89
Origins of a Royal Rumble Team 90
Impact of Being a Royal Rumble Team 92
Diagnostic 94
Triage and Emergency Medicine 94
Chapter 8 The You in Team 101
Team Building 103
It’s about You 106
Your Responsibilities 107
Chapter 9 Start with a Positive Assumption 111
It’s Over before It’s Begun 113
Start with a Positive Assumption 119
Competence, Reliability, and Integrity of Your Teammates 126
Health Check: Are You Starting with a Positive Assumption?
128
Chapter 10 Add Your Full Value 131
Pale Imitations 134
Add Your Full Value 138
A Word about Vulnerability 145
Adding the Wrong Value 148
Health Check: Are You Adding Your Full Value? 149
Chapter 11 Amplify Other Voices 153
The Need for Speed 156
Drowning Out Minority Voices–The Power and the Peril of
the Majority 157
The Importance of Diversity 159
Amplify Other Voices 162
What Is Diverse? 168
Health Check: Are You Amplifying Other Voices? 169
Chapter 12 Know When to Say ‘No’ 173
Spread Too Thin 176
Know When to Say ‘No’ 181
How to Say ‘No’ 187
Help! It Didn’t Work 189
Times to Say ‘Yes’ 190
Health Check: Do You Know When to Say ‘No?’ 191
Chapter 13 Embrace Productive Conflict 193
We Stink at Conflict 197
Why We Don’t Fight the Good Fight 198
Embrace Productive Conflict 201
The Path Forward 203
Health Check: Are You Embracing Productive Conflict? 211
Chapter 14 You First 215
Notes 223
Acknowledgments 225
About the Author 227
About Knightsbridge 228
Index 229
Про автора
LIANE DAVEY, PHD, is a Principal of Knightsbridge Human Capital Solutions, Inc. and the Vice President for Global Solutions and Team Effectiveness. She is sought out by executives at some of North America’s leading financial services, consumer goods, high-tech, and healthcare organizations to rehabilitate teams that have become toxic and to work with healthy teams that want to take their performance to the next level. A dynamic keynote speaker, Liane takes her message about vital teams to leaders at conferences and management retreats around the world. She is the coauthor of Leadership Solutions.
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