Marta Poblet 
Mobile Technologies for Conflict Management [PDF ebook] 
Online Dispute Resolution, Governance, Participation

Foreword; Sanjana Hattotuwa.- Introduction.- 1. Mobile Technologies, Conflict Management, and ODR: Exploring Common Grounds; Marta Poblet.- Part I. Disruptive applications of mobile technologies.- 2. Mobile Phones in Conflict-Stressed Environments: Macro, Meso and Microanalysis; Michael L. Best.- 3. Appropriate Mobile Technologies: Is Grassroots Empowerment for All? Ken Banks.- 4. Mobile Technology, Crowdsourcing and Peace Mapping: New Theory and  Applications for Conflict Management; Jessica Heinzelman, Rachel Brown, and Patrick Meier.- 5. How to Crowdsource Election Monitoring in 30 days: The Mexican Experience; Oscar Salazar and Jorge Soto.- 6. Cell Phones and Conflict Zones: How Souktel Uses SMS Technology to Empower and Aid in Conflict-Affected Communities; Jacob Korenblum and Bieta Andemariam.- Part II. Towards a mobile ODR.- 7. ODR and Government in a Mobile World; Ethan Katsh and Daniel Rainey.- 8. Crowdsourcing Dispute Resolution over Mobile Devices; Colin Rule and Chittu Nagarajan.- 9. Mobile Phones in Mediation and Dispute Resolution: Promoting the Rule of Law; Alina Huiu and Jeffrey Aresty.- 10. Towards an Online Family Dispute Resolution Service in Australia; Elisabeth Wilson-Evered, Deborah Macfarlane, John Zeleznikow and Mark Thompson.- Part III. Mobile technologies: new challenges for governance, privacy, and security.- 11. Burma: A Modern Anomaly; Emily Jacobi.- 12. Mobile Governance: Applications, Challenges and Scaling-up; Johan Hellström.- 13. Privacy for Reporters of Human Rights Abuses Identity and Anonymity in Mobile Networks; Leonardo A. Martucci and Simone Fischer-Hübner.- 14. Personal Privacy in Mobile Networks; Claudio A. Ardagna, Sabrina De Capitani di Vimercati, Pierangela Samarati.