Sabine Fliess & Frank Jacob 
Customer Integration [PDF ebook] 
Von der Kundenorientierung zur Kundenintegration

Following the collapse of socialism in Eastern Europe, immediate concerns for the former socialist states have been largely economic. However, whilst much has been written about government policies, …

Any attempts to control the greenhouse effect will involve reducing carbon dioxide emissions and therefore requires energy efficiency. Victor Anderson analyses ways in which energy can be used more e …

This is the first book to examine individual rights from an economic perspective, collecting together leading articles in this emerging area of interest and showing the vibrant and expanding scholars …

The New International Monetary System brings together twelve original contributions by leading scholars and practitioners to a conference convened in May 2008 on the occasion of the retirement of Ale …

Forestry has long been in a rather favourable position in offering a valuable raw material source in high demand. However, with rapidly changing end-user demands and cost competitiveness within the f …

The re-emergence of private enterprises is one of the most important factors in China”s recent economic development. They will play a key role in maintaining China”s high growth rate and honouring …

Companies of all kinds have fallen into some of the most fundamental of traps when it comes to consumer marketing; in assuming that the motivation that drives their customers is entirely rational. En …

The topic of workplace bullying and abuse gained considerable public and media attention during 2013 when the scandal of events at the BBC was unveiled following an enquiry led by Dinah Rose QC. The …

In recent years, there has been an increasing emphasis placed on local and regional integration in major planning projects and infrastructure development including roads, rail and waterways. This emp …