Автор: Suzanne Van Hove

Create a more robust service management system using the best of ITIL(R), ISO 20000-1, COBIT(R) and CMMI(R)-SVC.Although ITIL’s popularity as a framework for IT service management (ITSM) continues to …

Create a more robust service management system using the best of ITIL(R), ISO 20000-1, COBIT(R) and CMMI(R)-SVC.Although ITIL’s popularity as a framework for IT service management (ITSM) continues to …

Veri SM: Unwrapped and Applied, the second volume within the Veri SM series, extends the information in the first volume Veri SM: A Service Management Approach for the Digital Age. It shows how Veri …

Veri SM: Unwrapped and Applied, the second volume within the Veri SM series, extends the information in the first volume Veri SM: A Service Management Approach for the Digital Age. It shows how Veri …